Terms of Service

These Terms of Service (“Terms”) govern your access to and use of PeakPosts’ website, dashboard, and content services (together, the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the restaurant you represent. If you do not agree, do not use the Service.

PeakPosts captures content featuring real diners, produces and schedules posts across social platforms, and reports on the results. The specific scope, deliverables, and pricing for your restaurant are set out in your order or pilot agreement, which forms part of these Terms.

You must be at least 18 and authorised to act for your restaurant to use the Service. You are responsible for:

• keeping your login credentials confidential;
• all activity that happens under your account;
• making sure your account details stay accurate.

Tell us promptly at any sign of unauthorised use.

You agree not to:

• use the Service for anything unlawful, misleading, or harmful;
• submit content you don’t have the rights or consent to use;
• misrepresent reviews, endorsements, or results, or post on behalf of diners without their consent;
• interfere with, reverse-engineer, or attempt to disrupt the Service.

You must also comply with the rules of each social platform we post to.

You retain ownership of your brand assets and the content you provide. You grant PeakPosts a non-exclusive licence to host, edit, schedule, and publish that content as needed to deliver the Service, and to feature anonymised performance results as a case study unless you opt out in writing.

You confirm that you have obtained all necessary consents — including from any diner who appears in content — before it is provided to us.

Fees, billing cycles, and any pilot terms are described in your order. Unless stated otherwise, fees are billed in advance, are exclusive of applicable taxes, and are non-refundable except where required by law. Late or failed payments may result in the Service being paused.

The Service, including the dashboard, software, and our trademarks, belongs to PeakPosts and is protected by law. These Terms grant you a limited, non-transferable right to use the Service — nothing here transfers ownership of our intellectual property to you.

The Service is provided “as is”. While we work hard to drive real results, social reach and revenue depend on many factors outside our control, and we do not guarantee specific outcomes. To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, PeakPosts will not be liable for indirect, incidental, or consequential losses, or for lost profits or goodwill. Our total liability for any claim arising from the Service is limited to the fees you paid us in the three months before the event giving rise to the claim.

Either party may end the agreement as set out in your order, or immediately for material breach. On termination, your right to use the Service stops, though provisions that by their nature should survive — such as content licences already granted, fees owed, and liability limits — will continue.

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

We may update these Terms from time to time; material changes will be posted here with a new date, and continued use means you accept them. Questions? Write to hello@peakposts.com.